Manfred R. Voelker – founder, trainer & consultant. He works as Consultant in Business Development for Telecommunications & Contact Center solutions and brings more than 25 years experience in Sales and Support of Self-Service and Collaboration solutions. Working for market leading vendors in the last 20 years, he is very knowledged in new technologies and market trends. In this role he helped world leading brands like IKEA or Nespresso to develop their strategies in Customer Service and Social Media. With articles in various magazines and speeches at congresses and events he became a well-known specialist even across German boundaries. He also holds memberships in European associations for Customer Service and User Experience.
Manfred is an experienced trainer and an expert on Cloud services, customer service, collaboration tools and new media topics.
Oktawia Gorzeńska – trainer & consultant. She is a principal of 17 LO in Gdynia, one of the first Polish Change Maker Schools by Ashoka Foundation. In addition of being an educator, her interests are coordinating European projects, travelling, blogging and leading educational and social changes. With her blog www.eduzmieniacz.com she disseminates examples of changes and inspires other educators. As author of many articles devoted to education, she is appreciated not only in Poland but on international level. She promotes cooperation of school and business and local communities and enterprises through innovative joint events and activities for social changes. Another important aspect of her work is implementing new technologies and social media to school life. As being a role model she recently was awarded to the Eduinspirator by National Agency in all Poland competition. She is a fellowship of The Leadership Academy for Poland which is a social good, apolitical and nonpartisan initiative supporting professionals with high-potential by offering them access to unique, world-class education and opportunities for their professional development and by assisting them in their civic and public engagement. The Academy features a world-class, Harvard-type, intensive leadership and management development program, as well as continuous educational opportunities after graduation. She is also a prelegent of conferences on education, smart city, new technologies and leadership.
Oktawia is an experienced trainer and an expert on leadership, creativity, change management, informal and formal education.