It is always a great experience and fun to visit Call Center World (CCW) in Berlin and to take the opportunity to meet (old) colleagues, customers, partners and friends. So I also met Andrew Maher, Experience Evangelist at Avaya and a wonderful colleague for many years. One of his passions is to interview interesting and even famous people and ask them Why They Do What They Do. It was a pleasure and a great honour he asked me too.

And my answer to that question can be seen by clicking here …


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