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It is always a great experience and fun to visit Call Center World (CCW) in Berlin and to take the opportunity to meet (old) colleagues, customers, partners and friends. So I also met Andrew Maher, Experience Evangelist at Avaya and
When I wrote that article more than 2 years ago (Contact Management Magazine, Heft 03/2015), the buzz word in the Contact Center scene was “Omnichannel”. Multichannel in customer service was out as it meant to have text based channels in
This article was published by INTRE magazine in 2011. It is very interesting reading it almost 7 years later and to find out that not much has changed in the meantime. Of course data security made tremendous progress and cloud
“SWITCH ON„ is the accompanying theme of the next edition of TEDxGdynia. It’s a motto that encourages action, learning and development. Therefore each speaker of TEDxGdynia will present a different approach to education: from learning from someone else’s mistakes, through
Proud to be a part of Leadership Academy for Poland. Thank to all colleagues and professors for making our common educational jourrney an interesting and life-changing experience. The Center for Leadership promotes the development of good leadership for Poland and
Increasingly, we use smart phone apps and applications, so it is not surprising that they are also used in culture. Museums around the world use them to share collections, promotions, contacts with recipients, and cultural work in an interesting, creative
Oktawia Gorzeńska in interview with Katarzyna Gruszczyńska about next generation education system. The full interview can be found here.
Oktawia is nominated as a speaker at BeZee Conference in European Center of Solidarity in Gdańsk. Her presentation is devoted to digital competencies as a key to the future. Oktawia is nominated as a speaker at BeZee Conference in European
AAV, the german chapter of the International Avaya Users Group (IAUG) held its 2017 annual conference at a very special venue, the Hirschburg in Koenigswinter. Many thanks to the organizers for the invitation to be part of this very informative
On Monday, 18th September we had the pleasure and honour to be invited to the president´s bankett of the 42. Polish Filmfestival in Gdynia. Many well-known people from politics, film and business were present and we took the opportunity to
